How do I check the status of or track an order?

Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site – click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status.

What is the return or exchange policy?                    

1. Returns

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us promptly at ro2kcollection@gmail.com with details of the product and the defect. You can send the item you consider defective to:

4743 Stoneway Dr, Columbus, OH, 43229.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

   

2. Shipping

To return the item you purchased, please mail it to:

 

4743 Stoneway Dr, Columbus, OH, 43229.

 

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

How do I cancel or edit an order?

When we designed our business processes and systems at ro2kcollection.com, our goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible. However, we are unable to change the details of the order or cancel the order.